{"id":1048,"date":"2024-12-20T03:44:22","date_gmt":"2024-12-20T02:44:22","guid":{"rendered":"https:\/\/spraga.cz\/b2b\/general-terms-and-conditionsvseobecne-obchodni-podminky\/"},"modified":"2026-03-05T17:52:14","modified_gmt":"2026-03-05T16:52:14","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/spraga.cz\/b2b\/general-terms-and-conditions\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"    <section class=\"simple-hero-icons-banner-type-2 simple-hero-icons-banner-type-2--green simple-hero-icons-banner-type-2--start-purple\"><\/section>\n    \n\n    <section class=\"section-faq-search-banner bg-orange\">\n        <div class=\"container\">\n            <h3 class=\"title-faq-search-banner\">V\u0160EOBECN\u00c9 OBCHODN\u00cd PODM\u00cdNKY<\/h3>\n\n            <div class=\"wrap-faq-search-input\">\n                <input\n                        type=\"text\"\n                        id=\"faqSearch\"\n                        class=\"form-control\"\n                        placeholder=\"Search\"\n                >\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n    \n\n    <section class=\"section-custom-accordion-type-2\">\n        <div class=\"container\">\n                        <div class=\"accordion\" id=\"accordion-6ab09dedaab74\">\n                \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-1-6ab09dedaaca9\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-1-6ab09dedaaca9\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-1-6ab09dedaaca9\">\n                <span class=\"title\"> INFORMACE O SPOLE\u010cNOSTI<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-1-6ab09dedaaca9\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-1-6ab09dedaaca9\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<h3>Provozovatel<\/h3>\n<p>Spraga Beverages s.r.o.<\/p>\n<h3>S\u00eddlo<\/h3>\n<p>Opletalova 1535\/4, Nov\u00e9 M\u011bsto (Praha 1), 110 00 Praha<br \/>\nI\u010c: CZ19878702<br \/>\nZapsan\u00e1 v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 401655<\/p>\n<h3>E-mail<\/h3>\n<p><a href=\"mailto:info@spraga.cz\">info@spraga.cz<\/a><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-2-6ab09dedaacda\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-2-6ab09dedaacda\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-2-6ab09dedaacda\">\n                <span class=\"title\"> \u00davodn\u00ed ustanoven\u00ed<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-2-6ab09dedaacda\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-2-6ab09dedaacda\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol>\n<li>Tyto v\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky (d\u00e1le jen \u201ePodm\u00ednky\u201c) jsou vyd\u00e1ny v souladu s pr\u00e1vn\u00edmi p\u0159edpisy \u010cesk\u00e9 republiky a upravuj\u00ed vztahy mezi spole\u010dnost\u00ed Spraga Beverages s.r.o., I\u010c: CZ19878702, se s\u00eddlem Opletalova 1535\/4, Nov\u00e9 M\u011bsto (Praha 1), 110 00 Praha, zapsanou v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 401655 (d\u00e1le jen \u201eProd\u00e1vaj\u00edc\u00ed\u201c), a z\u00e1kazn\u00edkem (d\u00e1le jen \u201eKupuj\u00edc\u00ed\u201c) p\u0159i n\u00e1kupu zbo\u017e\u00ed prost\u0159ednictv\u00edm e-shopu dostupn\u00e9ho na www.spraga.cz (d\u00e1le jen \u201eSpraga e-shop\u201c).<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Podm\u00ednky jsou ur\u010deny pro n\u00e1kup zbo\u017e\u00ed pro osobn\u00ed spot\u0159ebu. N\u00e1kup zbo\u017e\u00ed za \u00fa\u010delem dal\u0161\u00edho prodeje nen\u00ed na Spraga e-shopu povolen. Typick\u00fdm z\u00e1kazn\u00edkem Spraga e-shopu je jednotlivec nakupuj\u00edc\u00ed zbo\u017e\u00ed pro vlastn\u00ed pot\u0159ebu nebo pot\u0159eby sv\u00fdch bl\u00edzk\u00fdch.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Potvrzen\u00edm objedn\u00e1vky Kupuj\u00edc\u00ed stvrzuje, \u017ee se sezn\u00e1mil s t\u011bmito Podm\u00ednkami a Reklama\u010dn\u00edm \u0159\u00e1dem a \u017ee s nimi bez v\u00fdhrad souhlas\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Odchyln\u00e1 ujedn\u00e1n\u00ed v kupn\u00ed smlouv\u011b maj\u00ed p\u0159ednost p\u0159ed t\u011bmito Podm\u00ednkami.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Tyto Podm\u00ednky jsou \u00fa\u010dinn\u00e9 od 20. z\u00e1\u0159\u00ed 2024 a nahrazuj\u00ed ve\u0161ker\u00e1 p\u0159edchoz\u00ed zn\u011bn\u00ed. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo na zm\u011bnu Podm\u00ednek. Zm\u011bna nab\u00fdv\u00e1 \u00fa\u010dinnosti zve\u0159ejn\u011bn\u00edm na Spraga e-shopu a nevztahuje se na smlouvy uzav\u0159en\u00e9 p\u0159ed jej\u00edm zve\u0159ejn\u011bn\u00edm.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-3-6ab09dedaad09\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-3-6ab09dedaad09\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-3-6ab09dedaad09\">\n                <span class=\"title\"> Z\u00e1kaznick\u00fd \u00fa\u010det<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-3-6ab09dedaad09\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-3-6ab09dedaad09\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"7\">\n<li>Pro vyu\u017e\u00edv\u00e1n\u00ed n\u011bkter\u00fdch funkc\u00ed Spraga e-shopu si Kupuj\u00edc\u00ed m\u016f\u017ee vytvo\u0159it z\u00e1kaznick\u00fd \u00fa\u010det. Tento \u00fa\u010det usnadn\u00ed budouc\u00ed n\u00e1kupy a poskytne p\u0159\u00edstup k dal\u0161\u00edm v\u00fdhod\u00e1m.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Pro vytvo\u0159en\u00ed \u00fa\u010dtu je Kupuj\u00edc\u00ed povinen poskytnout pravdiv\u00e9 a aktu\u00e1ln\u00ed \u00fadaje, jako je jm\u00e9no, p\u0159\u00edjmen\u00ed, e-mailov\u00e1 adresa a adresa pro doru\u010den\u00ed. Tyto \u00fadaje budou zpracov\u00e1ny v souladu se z\u00e1sadami ochrany osobn\u00edch \u00fadaj\u016f.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupuj\u00edc\u00ed je povinen chr\u00e1nit sv\u00e9 p\u0159ihla\u0161ovac\u00ed \u00fadaje a neumo\u017enit jejich zneu\u017eit\u00ed t\u0159et\u00edmi stranami. V p\u0159\u00edpad\u011b podez\u0159en\u00ed na zneu\u017eit\u00ed \u00fa\u010dtu je Kupuj\u00edc\u00ed povinen neprodlen\u011b informovat Prod\u00e1vaj\u00edc\u00edho na e-mailu info@spraga.cz.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo zru\u0161it z\u00e1kaznick\u00fd \u00fa\u010det v p\u0159\u00edpad\u011b dlouhodob\u00e9 ne\u010dinnosti (d\u00e9le ne\u017e 12 m\u011bs\u00edc\u016f) nebo poru\u0161en\u00ed povinnost\u00ed Kupuj\u00edc\u00edm.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Pokud si Kupuj\u00edc\u00ed p\u0159eje zru\u0161it sv\u016fj z\u00e1kaznick\u00fd \u00fa\u010det, m\u016f\u017ee n\u00e1s kontaktovat na info@spraga.cz.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-4-6ab09dedaad2a\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-4-6ab09dedaad2a\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-4-6ab09dedaad2a\">\n                <span class=\"title\"> Uzav\u0159en\u00ed kupn\u00ed smlouvy<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-4-6ab09dedaad2a\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-4-6ab09dedaad2a\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"12\">\n<li>Prezentace zbo\u017e\u00ed na Spraga e-shopu je informativn\u00ed povahy a nejedn\u00e1 se o n\u00e1vrh k uzav\u0159en\u00ed smlouvy. Kupuj\u00edc\u00ed zasl\u00e1n\u00edm objedn\u00e1vky \u010din\u00ed n\u00e1vrh na uzav\u0159en\u00ed kupn\u00ed smlouvy.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Objedn\u00e1vku m\u016f\u017ee Kupuj\u00edc\u00ed zadat p\u0159\u00edmo prost\u0159ednictv\u00edm Spraga e-shopu v\u00fdb\u011brem po\u017eadovan\u00fdch produkt\u016f a dokon\u010den\u00edm n\u00e1kupn\u00edho procesu. P\u0159ed odesl\u00e1n\u00edm objedn\u00e1vky m\u00e1 Kupuj\u00edc\u00ed mo\u017enost zkontrolovat a upravit zadan\u00e9 \u00fadaje.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Odesl\u00e1n\u00edm objedn\u00e1vky Kupuj\u00edc\u00ed potvrzuje, \u017ee si p\u0159e\u010detl a souhlas\u00ed s t\u011bmito Podm\u00ednkami a Reklama\u010dn\u00edm \u0159\u00e1dem. Kupuj\u00edc\u00ed bere na v\u011bdom\u00ed, \u017ee ceny zbo\u017e\u00ed jsou uvedeny v\u010detn\u011b DPH a ve\u0161ker\u00fdch souvisej\u00edc\u00edch poplatk\u016f, nen\u00ed-li uvedeno jinak.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupn\u00ed smlouva je uzav\u0159ena okam\u017eikem doru\u010den\u00ed potvrzen\u00ed objedn\u00e1vky (akceptace) ze strany Prod\u00e1vaj\u00edc\u00edho na e-mailovou adresu Kupuj\u00edc\u00edho. Toto potvrzen\u00ed obsahuje shrnut\u00ed objedn\u00e1vky a tyto Podm\u00ednky v aktu\u00e1ln\u00edm zn\u011bn\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo nepotvrdit objedn\u00e1vku nebo po\u017eadovat dodate\u010dn\u00e9 ov\u011b\u0159en\u00ed v p\u0159\u00edpad\u011b podez\u0159en\u00ed na zneu\u017eit\u00ed e-shopu, automatizovan\u00e9 zad\u00e1v\u00e1n\u00ed objedn\u00e1vek nebo p\u0159i podez\u0159en\u00ed na podvodn\u00e9 jedn\u00e1n\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>V p\u0159\u00edpad\u011b, \u017ee n\u011bkter\u00e9 zbo\u017e\u00ed nen\u00ed dostupn\u00e9, Prod\u00e1vaj\u00edc\u00ed informuje Kupuj\u00edc\u00edho a dohodne dal\u0161\u00ed postup. Pokud nen\u00ed mo\u017en\u00e9 zbo\u017e\u00ed dodat, m\u016f\u017ee Prod\u00e1vaj\u00edc\u00ed objedn\u00e1vku v t\u00e9to \u010d\u00e1sti stornovat a vr\u00e1tit Kupuj\u00edc\u00edmu zaplacenou \u010d\u00e1stku.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-5-6ab09dedaad4c\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-5-6ab09dedaad4c\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-5-6ab09dedaad4c\">\n                <span class=\"title\"> Cena a platebn\u00ed podm\u00ednky<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-5-6ab09dedaad4c\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-5-6ab09dedaad4c\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"18\">\n<li>Ceny zbo\u017e\u00ed jsou platn\u00e9 po dobu, po kterou jsou uvedeny na Spraga e-shopu, a jsou uvedeny v\u010detn\u011b dan\u011b z p\u0159idan\u00e9 hodnoty (DPH) a v\u0161ech souvisej\u00edc\u00edch poplatk\u016f (nap\u0159. poplatek za zp\u011btn\u00fd odb\u011br obal\u016f). Cena platn\u00e1 v okam\u017eiku odesl\u00e1n\u00ed objedn\u00e1vky je z\u00e1vazn\u00e1.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Platbu za objedn\u00e1vky lze prov\u00e9st online prost\u0159ednictv\u00edm platebn\u00ed br\u00e1ny Stripe (kreditn\u00ed kartou, Apple Pay, Google Pay) nebo bankovn\u00edm p\u0159evodem. P\u0159evodn\u00ed ceny se \u0159\u00edd\u00ed cen\u00edkem p\u0159\u00edslu\u0161n\u00e9 banky.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Platba je pova\u017eov\u00e1na za provedenou okam\u017eikem p\u0159ips\u00e1n\u00ed \u010d\u00e1stky na \u00fa\u010det Prod\u00e1vaj\u00edc\u00edho. Zbo\u017e\u00ed je odesl\u00e1no a\u017e po p\u0159ips\u00e1n\u00ed platby.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed vystav\u00ed da\u0148ov\u00fd doklad (fakturu) a za\u0161le jej Kupuj\u00edc\u00edmu elektronicky po dod\u00e1n\u00ed zbo\u017e\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Slevy a ak\u010dn\u00ed nab\u00eddky nelze vz\u00e1jemn\u011b kombinovat, pokud nen\u00ed v\u00fdslovn\u011b uvedeno jinak.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-6-6ab09dedaad67\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-6-6ab09dedaad67\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-6-6ab09dedaad67\">\n                <span class=\"title\"> Odstoupen\u00ed od smlouvy<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-6-6ab09dedaad67\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-6-6ab09dedaad67\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"23\">\n<li>Kupuj\u00edc\u00ed &#8211; spot\u0159ebitel m\u00e1 pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu. Tato lh\u016fta se prodlu\u017euje o dobu, po kterou Prod\u00e1vaj\u00edc\u00ed neposkytl Kupuj\u00edc\u00edmu informace o pr\u00e1vu na odstoupen\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed mus\u00ed Kupuj\u00edc\u00ed informovat Prod\u00e1vaj\u00edc\u00edho na e-mailu info@spraga.cz o sv\u00e9m rozhodnut\u00ed odstoupit od smlouvy. K tomu lze vyu\u017e\u00edt vzorov\u00fd formul\u00e1\u0159, kter\u00fd je p\u0159\u00edlohou t\u011bchto Podm\u00ednek, nen\u00ed to v\u0161ak povinn\u00e9.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupuj\u00edc\u00ed je povinen vr\u00e1tit zbo\u017e\u00ed Prod\u00e1vaj\u00edc\u00edmu na n\u00e1klady Kupuj\u00edc\u00edho bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14 dn\u016f od odstoupen\u00ed. Zbo\u017e\u00ed mus\u00ed b\u00fdt vr\u00e1ceno nepo\u0161kozen\u00e9, kompletn\u00ed a v p\u016fvodn\u00edm obalu.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed vr\u00e1t\u00ed kupn\u00ed cenu do 14 dn\u016f od odstoupen\u00ed, m\u016f\u017ee v\u0161ak vr\u00e1tit platbu a\u017e po vr\u00e1cen\u00ed zbo\u017e\u00ed nebo prok\u00e1z\u00e1n\u00ed jeho odesl\u00e1n\u00ed. N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed hrad\u00ed Kupuj\u00edc\u00ed. Prod\u00e1vaj\u00edc\u00ed nen\u00ed povinen hradit n\u00e1klady na dopravu zbo\u017e\u00ed p\u0159i p\u016fvodn\u00edm odesl\u00e1n\u00ed, pokud Kupuj\u00edc\u00ed nezvolil nejlevn\u011bj\u0161\u00ed zp\u016fsob.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupuj\u00edc\u00ed &#8211; podnikatel nem\u016f\u017ee od smlouvy odstoupit podle \u00a7 1829 ob\u010dansk\u00e9ho z\u00e1kon\u00edku.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-7-6ab09dedaad82\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-7-6ab09dedaad82\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-7-6ab09dedaad82\">\n                <span class=\"title\"> Dodac\u00ed podm\u00ednky<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-7-6ab09dedaad82\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-7-6ab09dedaad82\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"28\">\n<li>Zbo\u017e\u00ed je dod\u00e1v\u00e1no na adresu uvedenou Kupuj\u00edc\u00edm v objedn\u00e1vce prost\u0159ednictv\u00edm p\u0159epravn\u00edch slu\u017eeb. Zp\u016fsob dopravy a cenu si Kupuj\u00edc\u00ed vol\u00ed v objedn\u00e1vkov\u00e9m procesu.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Dodac\u00ed lh\u016fta je orienta\u010dn\u00ed a \u010din\u00ed obvykle 2-5 pracovn\u00edch dn\u016f od odesl\u00e1n\u00ed objedn\u00e1vky, nen\u00ed-li uvedeno jinak. Prod\u00e1vaj\u00edc\u00ed nenese odpov\u011bdnost za prodlen\u00ed zp\u016fsoben\u00e9 p\u0159epravcem.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupuj\u00edc\u00ed je povinen p\u0159i p\u0159evzet\u00ed zbo\u017e\u00ed zkontrolovat neporu\u0161enost obalu. V p\u0159\u00edpad\u011b viditeln\u00e9ho po\u0161kozen\u00ed je t\u0159eba tuto skute\u010dnost neprodlen\u011b reklamovat u p\u0159epravce a sepsat s n\u00edm \u0161kodn\u00ed protokol.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>P\u0159i nedoru\u010den\u00ed z\u00e1silky nebo opakovan\u00e9m nezasti\u017een\u00ed adres\u00e1ta bude z\u00e1silka ulo\u017eena k vyzvednut\u00ed. Kupuj\u00edc\u00ed je povinen si z\u00e1silku vyzvednout v dan\u00e9 lh\u016ft\u011b, jinak m\u016f\u017ee b\u00fdt z\u00e1silka vr\u00e1cena Prod\u00e1vaj\u00edc\u00edmu.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Zbo\u017e\u00ed (kombucha) je \u017eiv\u00fd, nepasterizovan\u00fd n\u00e1poj. Po doru\u010den\u00ed je nutn\u00e9 jej neprodlen\u011b skladovat v chladni\u010dce p\u0159i teplot\u011b 2-8 \u00b0C. Nedodr\u017een\u00ed skladovac\u00edch podm\u00ednek m\u016f\u017ee v\u00e9st ke zka\u017een\u00ed v\u00fdrobku.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-8-6ab09dedaad9d\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-8-6ab09dedaad9d\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-8-6ab09dedaad9d\">\n                <span class=\"title\"> Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed (Reklamace)<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-8-6ab09dedaad9d\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-8-6ab09dedaad9d\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"33\">\n<li>Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za vady, kter\u00e9 m\u00e1 zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed. Pro uplatn\u011bn\u00ed reklamace plat\u00ed tento reklama\u010dn\u00ed \u0159\u00e1d, kter\u00fd je ned\u00edlnou sou\u010d\u00e1st\u00ed t\u011bchto Podm\u00ednek.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Kupuj\u00edc\u00ed &#8211; spot\u0159ebitel m\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed v souladu s \u00a7 2099 a\u017e 2117 ob\u010dansk\u00e9ho z\u00e1kon\u00edku a z\u00e1konem \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele. Kupuj\u00edc\u00ed &#8211; podnikatel m\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed v souladu s ob\u010dansk\u00fdm z\u00e1kon\u00edkem.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Vady je t\u0159eba reklamovat bez zbyte\u010dn\u00e9ho odkladu po jejich zji\u0161t\u011bn\u00ed, nejpozd\u011bji v\u0161ak do konce z\u00e1ru\u010dn\u00ed doby. Z\u00e1ru\u010dn\u00ed doba pro spot\u0159ebitele je 24 m\u011bs\u00edc\u016f, pro podnikatele 12 m\u011bs\u00edc\u016f. U spot\u0159ebitele se z\u00e1ru\u010dn\u00ed doba prodlu\u017euje o dobu, po kterou bylo zbo\u017e\u00ed v reklamaci.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Reklamaci lze uplatnit zasl\u00e1n\u00edm e-mailu na adresu info@spraga.cz nebo p\u00edsemn\u011b na adresu s\u00eddla Prod\u00e1vaj\u00edc\u00edho. V ozn\u00e1men\u00ed je t\u0159eba uv\u00e9st \u010d\u00edslo objedn\u00e1vky, popis vady a po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed potvrd\u00ed p\u0159ijet\u00ed reklamace a informuje Kupuj\u00edc\u00edho o dal\u0161\u00edm postupu. Reklamace bude vy\u0159\u00edzena do 30 dn\u016f od jej\u00edho uplatn\u011bn\u00ed, pokud se strany nedohodnou jinak.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>V p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace m\u00e1 Kupuj\u00edc\u00ed pr\u00e1vo na bezplatn\u00e9 odstran\u011bn\u00ed vady (dod\u00e1n\u00ed nov\u00e9ho zbo\u017e\u00ed, oprava) nebo p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny, p\u0159\u00edpadn\u011b m\u016f\u017ee od smlouvy odstoupit (u podstatn\u00e9ho poru\u0161en\u00ed smlouvy). Volba zp\u016fsobu vy\u0159\u00edzen\u00ed p\u0159\u00edslu\u0161\u00ed Kupuj\u00edc\u00edmu (u spot\u0159ebitele) nebo Prod\u00e1vaj\u00edc\u00edmu (u podnikatele), v\u017edy v mez\u00edch z\u00e1kona.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Reklamace se nevztahuje na vady vznikl\u00e9 nespr\u00e1vn\u00fdm skladov\u00e1n\u00edm, mechanick\u00fdm po\u0161kozen\u00edm, opot\u0159eben\u00edm nebo nedodr\u017een\u00edm n\u00e1vodu k pou\u017eit\u00ed. Zejm\u00e9na u kombuchy je nutn\u00e9 d\u016fsledn\u011b dodr\u017eovat skladovac\u00ed podm\u00ednky (teplota 2-8 \u00b0C).<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-9-6ab09dedaadbe\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-9-6ab09dedaadbe\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-9-6ab09dedaadbe\">\n                <span class=\"title\"> Ochrana osobn\u00edch \u00fadaj\u016f<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-9-6ab09dedaadbe\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-9-6ab09dedaadbe\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"40\">\n<li>Spraga Beverages s.r.o. zpracov\u00e1v\u00e1 osobn\u00ed \u00fadaje Kupuj\u00edc\u00edch v souladu s na\u0159\u00edzen\u00edm GDPR a z\u00e1konem \u010d. 110\/2019 Sb., o zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f. Podrobn\u011bj\u0161\u00ed informace naleznete v Z\u00e1sad\u00e1ch ochrany osobn\u00edch \u00fadaj\u016f dostupn\u00fdch na webov\u00fdch str\u00e1nk\u00e1ch.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Osobn\u00ed \u00fadaje jsou zpracov\u00e1v\u00e1ny pro \u00fa\u010dely vy\u0159\u00edzen\u00ed objedn\u00e1vky, pln\u011bn\u00ed smlouvy a pro pln\u011bn\u00ed z\u00e1konn\u00fdch povinnost\u00ed (nap\u0159. vystaven\u00ed da\u0148ov\u00fdch doklad\u016f).<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-10-6ab09dedaadda\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-10-6ab09dedaadda\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-10-6ab09dedaadda\">\n                <span class=\"title\"> Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-10-6ab09dedaadda\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-10-6ab09dedaadda\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"42\">\n<li>Ve\u0161ker\u00e1 komunikace mezi Prod\u00e1vaj\u00edc\u00edm a Kupuj\u00edc\u00edm prob\u00edh\u00e1 prost\u0159ednictv\u00edm e-mailu, pokud nen\u00ed dohodnuto jinak. Kupuj\u00edc\u00ed souhlas\u00ed s pou\u017e\u00edv\u00e1n\u00edm elektronick\u00e9 komunikace.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed archivuje elektronickou podobu smlouvy a na vy\u017e\u00e1d\u00e1n\u00ed ji zp\u0159\u00edstupn\u00ed Kupuj\u00edc\u00edmu. Tyto Podm\u00ednky jsou platn\u00e9 a \u00fa\u010dinn\u00e9 od 20. z\u00e1\u0159\u00ed 2024 a jsou dostupn\u00e9 na www.spraga.cz.<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Pokud je n\u011bkter\u00e9 ustanoven\u00ed t\u011bchto Podm\u00ednek neplatn\u00e9, ne\u00fa\u010dinn\u00e9 nebo nevymahateln\u00e9, nem\u00e1 to vliv na platnost, \u00fa\u010dinnost a vymahatelnost ostatn\u00edch ustanoven\u00ed. Neplatn\u00e9 ustanoven\u00ed bude nahrazeno ustanoven\u00edm, kter\u00e9 sv\u00fdm \u00fa\u010delem a smyslem odpov\u00edd\u00e1 nejl\u00e9pe ustanoven\u00ed neplatn\u00e9mu.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-11-6ab09dedaadf3\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-11-6ab09dedaadf3\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-11-6ab09dedaadf3\">\n                <span class=\"title\"> Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-11-6ab09dedaadf3\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-11-6ab09dedaadf3\"\n\n                                    data-bs-parent=\"#accordion-6ab09dedaab74-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol start=\"45\">\n<li>Kupuj\u00edc\u00ed &#8211; spot\u0159ebitel m\u00e1 pr\u00e1vo na mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu z kupn\u00ed smlouvy. Subjektem mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f je \u010cesk\u00e1 obchodn\u00ed inspekce (www.coi.cz).<\/li>\n<hr \/>\n<p> \u00a0<\/p>\n<li>Prod\u00e1vaj\u00edc\u00ed nevylu\u010duje ani neomezuje mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f. Kupuj\u00edc\u00ed m\u016f\u017ee vyu\u017e\u00edt rovn\u011b\u017e platformu pro online \u0159e\u0161en\u00ed spor\u016f dostupnou na http:\/\/ec.europa.eu\/consumers\/odr\/.<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n            <\/div>\n        <\/div>\n    <\/section>\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1048","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky - Spraga<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spraga.cz\/b2b\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky - 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