General Terms and ConditionsVšeobecné obchodní podmínky

www.spraga.cz

Dear customers, we are pleased that you are interested in our goods and services. This document, which you are currently reading, represents our general terms and conditions (“Terms”). It is a legal document that describes everything related to shopping for goods or using the services we offer on our e-shop accessible via www.spraga.cz (“Spraga e-shop”). The Terms are intended for the purchase of goods for personal consumption. Purchasing goods for resale is not permitted on the Spraga e-shop. The typical customer of the Spraga e-shop is an individual purchasing goods for their own use or for the needs of close persons.
These terms are effective from September 20, 2024.

Chapter 1: Customer Account

1.1 Creating a Customer Account

To use certain features of the Spraga e-shop, you may create a customer account. This account will make future purchases easier and give you access to additional benefits.

To create an account, you will need to provide personal information, such as your name, surname, email address, and set a password. Your data will be handled in accordance with our privacy policy.

1.2 Cancelling a Customer Account

If you wish to cancel your customer account, you can contact us at [email protected].

Chapter 2: Terms of Use of the Spraga e-shop

You can use the Spraga e-shop to place orders for goods. Using the e-shop requires legal capacity and acceptance of these Terms.

Chapter 3: Orders

3.1 Placing an Order

Orders can be placed directly through our e-shop. Select the desired products and complete your purchase. Once completed, a confirmation will be sent to the email you provided.

Chapter 4: Payment

You can make payments for orders online via credit card, bank transfer or via Stripe.

Chapter 5: Withdrawal from the Contract

As a customer, you have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason. The goods must be returned to us in undamaged condition and in the original packaging.

Chapter 6: Data Protection

Spraga Beverages s.r.o. processes personal data in accordance with GDPR. For more information, please refer to our Privacy Policy available on our website.

COMPLAINT PROCEDURE
Dear customers, we are pleased that you are interested in our goods or services. The document you are currently reading is our complaint procedure (“Complaint Procedure”). This legal document describes the rules for exercising rights arising from defective performance (complaints) in connection with the purchase of goods or use of services offered on the e-shop accessible via www.spraga.cz (“Spraga e-shop”).

This Complaint Procedure applies to you if you are:

i) an individual (consumer) purchasing goods for your own needs or for the needs of your close ones, or (ii) a legal entity (business), most commonly purchasing for the purpose of office supplies (such as beverages or office and cleaning supplies).
Please note that the purchase of goods for the purpose of resale or further business activities is not allowed on the Spraga e-shop. Whether you are an individual or a legal entity, we will refer to you as “customer” or “you” in this document unless otherwise indicated by the context.
The rights and obligations not covered by this Complaint Procedure are governed by the applicable laws of the Czech Republic.

The Spraga e-shop is operated by Spraga Beverages s.r.o., VAT: CZ19878702, with its registered office at Opletalova 1535/4, Nové Město (Praha 1), 110 00 Praha.
This Complaint Procedure is effective from September 20, 2024.
If you do not find an answer to your question in the Complaint Procedure, please contact us at [email protected].